Privacy Policy

This Privacy Policy explains how Sibe Inc., a Delaware corporation ("Sibe", "we", "us", or "our"), collects, uses, discloses, and protects personal information in connection with our website at https://www.sibe.io (the "Site") and our cloud-based product data management platform and related services (collectively, the "Services").

By accessing the Site or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site or the Services.

This Privacy Policy applies to personal information we collect about individuals who visit our Site, create accounts, or use the Services. It does not govern the content, files, models, drawings, or other data that customers upload to or store in the Services ("Customer Data"), which is addressed in our Terms and Conditions.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Services before the changes take effect. We encourage you to review this Privacy Policy periodically.

1. Information We Collect

1.1 Information You Provide

We collect personal information that you provide directly to us, including:

Account Information. When you create an account, we collect your name, email address, phone number, company name, job title, and account credentials.

Billing Information. When you purchase a subscription, our payment processor collects payment details such as credit card number, billing address, and related financial information. We do not store full payment card details on our systems.

Communications. When you contact us for support, send us feedback, or otherwise communicate with us, we collect the content of those communications along with your contact information.

Form Submissions. When you fill out forms on our Site, such as demo requests, newsletter signups, or event registrations, we collect the information you provide.

1.2 Information Collected Automatically

When you visit our Site or use the Services, we automatically collect certain information, including:

Usage Information. Information about how you interact with the Services, such as features used, actions taken, pages viewed, and time spent.

Device and Connection Information. IP address, browser type and version, operating system, device type, and unique device identifiers.

Log Data. Server logs that may include IP address, date and time of access, pages or features accessed, and system activity.

Cookies and Similar Technologies. We use cookies and similar tracking technologies to collect information about your interactions with the Site and Services. See Section 6 below for more details.

Session Replay. We may use session replay technology for customer support and troubleshooting purposes. Session replay is not enabled by default and is used only when necessary to diagnose and resolve technical issues reported by users.

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as business data providers, marketing partners, or publicly available sources, and combine it with other information we have about you.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and Operating the Services. To create and manage your account, process transactions, deliver the Services, and provide technical support.

Improving the Services. To understand how our Services are used, diagnose technical issues, identify usage trends, and develop new features and functionality.

Communicating with You. To respond to your inquiries, send service-related notifications, provide updates about your account, and deliver information you have requested.

Marketing. To send you promotional communications about our products, features, events, and other offerings that may be of interest to you. You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us.

Security and Fraud Prevention. To detect, prevent, and respond to security incidents, fraud, abuse, and other harmful activity.

Legal Compliance. To comply with applicable laws, regulations, legal processes, or governmental requests.

Business Operations. To carry out internal business functions, including analytics, auditing, billing, and administration.

3. How We Share Your Information

We do not sell your personal information. We may share your personal information in the following circumstances:

Service Providers. We share information with third-party companies that provide services on our behalf, such as cloud hosting and infrastructure, payment processing, analytics, email delivery, customer communication tools, marketing automation, and customer relationship management. These providers are contractually required to use your information only as necessary to perform services for us and in accordance with this Privacy Policy.

Legal Requirements. We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights or safety, prevent fraud, or respond to a government request.

Business Transfers. In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent. We may share your information in other ways if you have given us your explicit consent.

4. Data Storage and International Transfers

The Services are hosted on cloud infrastructure located in the United States by default. If you use the Services from outside the United States, your information will be transferred to, stored, and processed in the United States.

If you require data residency in a different region, please contact us at info@sibe.io to discuss available options.

Where we transfer personal information from the European Economic Area ("EEA"), the United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we take appropriate steps to ensure that your information continues to be protected, including by relying on applicable legal transfer mechanisms.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services to you. After account closure or termination, we may retain certain information for a reasonable period as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and support legitimate business operations. We may also retain aggregated or de-identified information that can no longer be used to identify you for as long as it is useful for our business purposes.

Accounts on free, trial, or unpaid plans that have had no login activity for six (6) consecutive months may be deleted in accordance with our Terms and Conditions.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixel tags) on our Site and in the Services. Cookies are small text files placed on your device that help us provide and improve the Services.

Types of Cookies We Use

Essential Cookies. Required for the Site and Services to function properly, including authentication, session management, and security. These cookies cannot be disabled without affecting the functionality of the Services.

Analytics Cookies. Help us understand how visitors use the Site and Services by collecting information about pages visited, time spent, and interactions. This information is used in aggregate to improve our Site and Services.

Functional Cookies. Remember your preferences and settings to provide a more personalized experience.

Marketing Cookies. Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.

Your Cookie Choices

Most web browsers allow you to manage cookie preferences through browser settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of the Site and Services.

7. Data Security

We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, loss, alteration, or destruction. These measures include encryption of data in transit, access controls, and regular review of our security practices.

While we take reasonable steps to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

Access. You may request a copy of the personal information we hold about you.

Correction. You may request that we correct inaccurate or incomplete personal information.

Deletion. You may request that we delete your personal information, subject to certain legal exceptions.

Data Portability. You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Objection. You may object to the processing of your personal information in certain circumstances.

Restriction. You may request that we restrict the processing of your personal information in certain circumstances.

Withdraw Consent. Where we process your information based on consent, you may withdraw that consent at any time.

Marketing Opt-Out. You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email or by contacting us.

To exercise any of these rights, please contact us at info@sibe.io. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before fulfilling your request.

9. Legal Basis for Processing (EEA and UK)

If you are located in the EEA or the United Kingdom, we process your personal information on the following legal bases:

Performance of a Contract. To provide the Services you have requested and to manage your account.

Legitimate Interests. To operate, improve, and promote the Services, to communicate with you, and to ensure the security of the Services, where these interests are not overridden by your data protection rights.

Consent. Where you have given us specific consent to process your information for a particular purpose, such as marketing communications.

Legal Obligation. To comply with applicable laws and regulations.

10. Children's Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe that a child under 16 may have provided personal information to us, please contact us at info@sibe.io.

11. Additional Disclosures for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"), including the right to know what personal information we have collected, the right to request deletion, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights.

We do not sell your personal information as defined under the CCPA. We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA.

To exercise your California privacy rights, please contact us at info@sibe.io.

12. Third-Party Links and Services

The Site and Services may contain links to third-party websites or services that are not operated or controlled by Sibe. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational purposes. If we make material changes, we will provide notice through the Site, the Services, or by email before the changes take effect. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sibe Inc. Email: info@sibe.io Website: https://www.sibe.io
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This Privacy Policy should be read together with Sibe's Terms and Conditions.